Iridium prepaid minutes will EXPIRE as they reach their Maximum Age Limit regardless of the prepaid account status.
|Iridium Voucher||Voucher Validity Time||Maximum Age Limit||Maximum Account Validity|
|Global 100-min||No validity||3 years||2 years|
|6 months||3 years||2 years|
|1 year||3 years||2 years|
|Global 4000-min||2 years||4 years||2 years|
|Northern Lights 200-min
Latin America 200-min
|6 months||3 years||6 months|
|Northern Lights 500-min
Latin America 500-min
Middle East Africa 500-min
|1 year||3 years||1 year|
|Emergency 300-min||1 year||N/A||1 year|
- Voucher Validity Time: a period of time by which a prepaid voucher extends the validity period of an Iridium prepaid account.
- Maximum Age Limit: a period of time during which the minutes from a prepaid voucher can be kept on a prepaid account, rolled over and used by the customer.
- Maximum Account Validity: a period of time from the day of voucher recharge for which the validity of an Iridium prepaid account can be extended.
What does this policy affect?
This policy affects all Iridium prepaid vouchers, except for the Emergency 300-min, which is not rechargeable in principle. This policy does not apply to scratch cards or OpenPort GoChat cards.
When will my minutes expire?
Iridium will expire prepaid minutes that reach their Maximum Age Limit on a daily basis. Minutes will expire based on the oldest voucher purchase activity which is greater than the Maximum Age Limit (see table above).
How often will expiry be applied?
Iridium will expire minutes at the end of the day, every day with the same procedure as described above.
How will customers be informed of the balance of minutes that will expire?
Minute balances are available to customers by calling 2888 or sending an SMS to 2888 from their Iridium handset. Users will be given the balance of minutes that may expire if not used within the next six months. This message will be based on the oldest prepaid voucher purchase activity and minutes that are subject to expiry within the next six months, if applicable.
What if I haven’t purchased a voucher with minutes in the past few years and have only purchased validity time extension vouchers to extend the existing minutes?
Although the prepaid account will remain active for the duration of the validity time extension that was applied to that account, any unused minutes older than the Maximum Age Limit will expired as soon as they reach that limit.